Pinto's Moving & Storage LLC

Beware and stay clear of this company as they are a scam. Set up a move with them back in May. Let them know several times we needed to be out of our house June 25th 2021 as This was our scheduled closing date and new owners were taking possession of the property that day. That is how closing on the sale of a house works. We even paid an additional fee to secure June 25th. Needless to say there were no movers on the June 25th. We were on the phone arguing with them for most of the day. All they kept telling us was they were still looking for a driver. After several calls the representatives asked my husband to stop calling as his inquiries were not helping the situation. At one point we were told we should understand that it is travel season and they are short on drivers. We asked to speak to a manager and was told there is not one onsite but we can send the manager an email. Guess what no name of a manager not an email was ever provided. We asked for their corporate contact and address and we’re told there is no corporate office. We lost out on a $1900 deposit as no services were ever rendered. Even though prior to moving day they reassured us everything was set to go, on moving day they kept telling us the date was just an estimate. Three days later now it is June 28th 2021, still no movers, and scam artists at Pinto Moving have not even attempted to reach out to us with any updates. It is obvious they were never planning to send anyone! They lure you in, tell you what you want to hear, and don’t deliver. They took advantage of us during one of the biggest decisions in our life to sell our home and move across country. They should be ashamed of themselves. I understand the representatives answering the phones and setting this up are small guppies in a big swamp but they know exactly what is going on and are complicit with taking advantage of people. Anyone looking to hire movers don’t even think about this company no matter how good they make it sound. Please do not make the same mistake that we did. Steer clear of them at all costs!

Move size: 3 Bedroom Home Service cost: $6000

Long story short, once you send them the deposit they do little to help. After looking at different types of estimates, I was under the impression that the "Binding Estimate" given by Pinto's was the price you would pay- aside from adding last minute items. This is false. The shipping company- which is contracted out- doesn't know about the binding estimate and will charge you move after the move. Every time I called I got vague answers describing how it's an "estimate' and subject to change- like a non-binding estimate- and when I asked to speak to a manager no one called. I was hung up on by a customer service rep, I couldn't get an explanation for why my cost had gone up other than that I had to call the moving company, who again isn't Pinto's.

Truck showed up at 9:30pm the day after it was supposed to arrive, I was told my items were "bulk items" so it cost more, this was at 10:45 at night. Then when I tried calling Pinto's the 2 week saga began. Don't bother dealing with them.

Move size: Partial Move Service cost: $2600

Pinto's Moving & Storage (a/k/a Ocean Ridge Van Lines) made my elderly father's move from Maine to Florida a living hell. In late August, my father hired Ocean Ridge Van Lines. They're a moving broker that subcontracts with cheap carriers of household goods and vehicles. They have zero customer service and accountability. They never answer their phones and if they do, put you on endless holds with awful muzak. If you do manage to get them on the line, they give vague and inaccurate information. Their moving estimate was intentionally low and inaccurate to get my father's business. Instead of doing an in-home assessment, they made my father make a best guess on the number of boxes and furniture, and their weight and volume. When the subcontracted household goods carrier (Moving Solutions Van Lines) arrived, they increased the price by $3,300 and forced my father to pay $600 for overtime. Meanwhile, subcontractor Oliveira Express Car Delivery picked up my father's car. Ocean Ridge Van Lines quoted an estimated delivery date for both the car and household goods for 5 days later. My father's car was delivered 2 days late and the driver/owner charged him $50 more and demanded the $1,450 total in cash. Why cash? Because he was being sued by a lot of angry customers and needed the money. My father doesn't carry such cash around with him, so the driver settled for a check. When the truck with my father's household goods never arrived as expected, Ocean Ridge Van Lines neglected to call my father about the delay, nor did they give him a revised delivery date. Max Braxten of Ocean Ridge Van Lines was the customer service rep that sounded kind when he was trying to win my father's business, then avoided our calls when we were desperately trying to locate my father's belongings. After nearly a month of unanswered calls, endless phone holds, lies and inaccurate conflicting information from all the Ocean Ridge Van Lines staff (Max Braxten, Kevin, Mia, Joseph), their carrier Moving Solutions Van Lines finally arrived with my father's belongings. Again, the driver demanded cash or a post office money order, or else, they wouldn't unload the truck. Why? Because they had so many complaining customers who refused to pay them. The original moving estimate to transport my father's household goods and car from Maine to Florida was for $6,953. The final cost ended up being $11,107.07. When I wrote a detailed letter of complaint to the company and mailed it to the address on their moving estimate, it was returned to me unopened. I also emailed the letter. When I asked Mia if they had received my email, she said that Gina Gonzalez, Ocean Ridge Van Lines' customer service supervisor, was looking into it. No such person ever contacted us. The address on their website is completely different and belongs to another company (property lessors) unrelated to movers. The few positive reviews on their website and elsewhere online are most likely fake, posted on or around the same time. A credit report search for Ocean Ridge Van Lines shows that the company was set up on 4/9/2021 by registered agent Jack Palmer Graham. No doubt it was done as a new front business for Pinto's Moving & Storage, which clearly has a long history of negative reviews. Moving Solutions Van Lines, their household goods carrier, also has countless negative reviews, and I learned later that they'd been storing my father's things in New Jersey for weeks. When they finally decided to deliver, it took their driver less than 3 days. Meanwhile, my 80-year-old father had been waiting anxiously in his empty house, wondering if he'd ever see his belongings.

BEWARE: OCEAN RIDGE VAN LINES (A/K/A PINTO'S MOVING & STORAGE) ARE CROOKS. AVOID AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $11107

If you read enough review, you know this by now. But I ma going to say it again : This is not an actual truck company. This is one person in a room, with only one line of phone, in a small city in Florida finding trucks online and giving your stuff to them without even knowing them.

Sometimes there is one more person that introduce himself anew name everytime you call and assumes that gives you the impression of an actual office with couple people in it.

They lost $2500 of my stuff (if not stolen, since only the good stuff were gone) and I could not do anything about it.

Move size: 2 Bedroom Home Service cost: $4000

This company is a total bait and switch scam. They quote you a low price but when they review what you have it is doubled or in our case tripled in price. Their agent Chris will not return your calls and they will keep your deposit even though they are in the wrong. Our move is only a distance of 250 miles for a 2 bedroom household and was $8000 for a platinum plan that includes all packing and unpacking at each end with a $4000 deposit up front. When we did the video review with them to finalize the price went to $26,000. Buyer beware!!!!! We canceled and are still trying to get our deposit back. Had to scramble as well to find another mover on a days notice.

Move size: 2 Bedroom Home Service cost: $26000