Pinto's Moving & Storage LLC

This place is a SCAM. The company originally quoted $2.5k for moving from the west coast to Chicago, and told us that it would take 10-14 business days. Movers came, told us it was $5k and would take a month. We were told we'd get 24 hours notice before the movers arrived, we got 6 hours notice. We're lucky that we were planning to give ourselves some extra days to travel, so we could back out and make a better plan last-minute. Clearly this place bait-and-switches their customers and feeds on desperate people on a time crunch. Looking back, we realized their "good" reviews are fake and paid-for, and research tells us that this company was previously sued under a different name and has rebranded as Pinto. Any place that asks for a wire transfer for money is a red flag. If I could get this zero stars I would. It is a SCAM.

Move size: 2 Bedroom Home Service cost: $5000

I used this company for my long distance move. IT WAS A HORRIBLE EXPERIENCE!!!!!! Chris, the agent who signed me up was supper friendly and helpful until I signed my contract. Nothing he said was true. I paid double the estimated cost. He lied and told me I would be the first stop for drop off. They subcontracted my move to Express Moving Services. They lied about my delivery date. When I contacted Anthony, the manager at Express for ETA, I told him I had been sleeping on the floor while waiting for them. He told me that sleeping on the floor was a part of moving and I didn’t have to sleep on the floor because I could rent an air bnb or hotel. When I called Pinto to speak to a manager Dineiro Rodriguez hung up on me. This was the most unprofessional business transaction I’ve ever had in my life. They make you feel great in the beginning, then they jack up the prices once they get to your home and hold your possessions hostage until they receive final payment. I will be contacting the Better Business Bureau. SAVE YOURSELF!!!! DON’T USE THIS COMPANY EVER!!!! .

Move size: 3 Bedroom Home Service cost: $6000

The quote they gave you is basically a scam. The cube feet on the quote only the half of cube feet when they pick up. There are also lots of additional fees they did not tell you before you sign the contract. End up paid almost double of quote price. And the moving team show up 1 hour late and the delivery time pintos promise to me is also a lie. When you try to find a solution with customer service, the only thing they do is give the local moving team contact information and let you complain with them.

Move size: 1 Bedroom Home Service cost: $3700

I was scheduled to move for a 1 bedroom apt on May 29, 2021. No one explained the hidden details on the contract. I called everyday & last Thursday was told it would take multiple days fir the move. It is my first time moving from NY to VA & Alan knew that. They were very quick to secure contract money. I had to cancel the services and ended up paying another mover in one day to make my move possible this past weekend.

I want to talk to management but no response. I want a refund of the contract $$, as this is plain robbery. I will continue to write a negative review until this is resolved. Doing business with folks in Florida is dangerous and this company is bringing a horrible reputation to other businesses.

Do not hire them. I need a refund.

Move size: Studio Service cost: $1650

Beware and stay clear of this company as they are a scam. Set up a move with them back in May. Let them know several times we needed to be out of our house June 25th 2021 as This was our scheduled closing date and new owners were taking possession of the property that day. That is how closing on the sale of a house works. We even paid an additional fee to secure June 25th. Needless to say there were no movers on the June 25th. We were on the phone arguing with them for most of the day. All they kept telling us was they were still looking for a driver. After several calls the representatives asked my husband to stop calling as his inquiries were not helping the situation. At one point we were told we should understand that it is travel season and they are short on drivers. We asked to speak to a manager and was told there is not one onsite but we can send the manager an email. Guess what no name of a manager not an email was ever provided. We asked for their corporate contact and address and we’re told there is no corporate office. We lost out on a $1900 deposit as no services were ever rendered. Even though prior to moving day they reassured us everything was set to go, on moving day they kept telling us the date was just an estimate. Three days later now it is June 28th 2021, still no movers, and scam artists at Pinto Moving have not even attempted to reach out to us with any updates. It is obvious they were never planning to send anyone! They lure you in, tell you what you want to hear, and don’t deliver. They took advantage of us during one of the biggest decisions in our life to sell our home and move across country. They should be ashamed of themselves. I understand the representatives answering the phones and setting this up are small guppies in a big swamp but they know exactly what is going on and are complicit with taking advantage of people. Anyone looking to hire movers don’t even think about this company no matter how good they make it sound. Please do not make the same mistake that we did. Steer clear of them at all costs!

Move size: 3 Bedroom Home Service cost: $6000

Long story short, once you send them the deposit they do little to help. After looking at different types of estimates, I was under the impression that the "Binding Estimate" given by Pinto's was the price you would pay- aside from adding last minute items. This is false. The shipping company- which is contracted out- doesn't know about the binding estimate and will charge you move after the move. Every time I called I got vague answers describing how it's an "estimate' and subject to change- like a non-binding estimate- and when I asked to speak to a manager no one called. I was hung up on by a customer service rep, I couldn't get an explanation for why my cost had gone up other than that I had to call the moving company, who again isn't Pinto's.

Truck showed up at 9:30pm the day after it was supposed to arrive, I was told my items were "bulk items" so it cost more, this was at 10:45 at night. Then when I tried calling Pinto's the 2 week saga began. Don't bother dealing with them.

Move size: Partial Move Service cost: $2600